Last updated: June 26, 2026

These Terms of Service ("Agreement") are a legal agreement between you or the entity you represent ("Customer," "Partner," or "you") and SILO, an India-based company ("Company," "SILO," "we," or "us"), governing your use of SILO's distributed cloud storage services ("Storage Services").

This Agreement incorporates by reference our Privacy Policy, Terms of Use, and Storage Provider Terms and Conditions. By creating an account, clicking to accept, or using the Storage Services, you agree to be bound by this Agreement. You represent that you have authority to enter this Agreement on behalf of your organization, if applicable.

IMPORTANT: THERE IS NO GUARANTEE THAT STORAGE MATERIALS WILL BE AVAILABLE ON DEMAND AT ALL TIMES. YOU ARE RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUP COPIES OF ALL STORAGE MATERIALS. SILO IS NOT RESPONSIBLE FOR LOSS OR DAMAGE TO STORAGE MATERIALS EXCEPT AS EXPRESSLY STATED HEREIN.

1. Definitions

Key terms used in this Agreement include:

• Storage Materials – data and content you store using the Storage Services;
• Storage Network – the distributed network of Storage Provider nodes;
• Storage Provider – an independent operator providing storage capacity on the Storage Network;
• Edge Services – gateway, sharing, and authentication services that enable access to Storage Materials;
• Documentation – guides and technical materials published at docs.silos3.com or otherwise provided with the Services;
• Business Day – Monday through Friday, excluding public holidays in India.

2. Registration and Use

To use the Storage Services, you must register for an account and provide accurate, current information. You must maintain the security of your password, API keys, and encryption keys. If you lose encryption keys and have not enabled account recovery options offered by SILO, you may be unable to recover Storage Materials.

You receive a limited, non-exclusive, non-transferable right to use the Storage Services during the term of this Agreement, subject to the Documentation and usage restrictions below.

Restrictions. You may not: reverse engineer or attempt unauthorized access to the Services; use the Services to store unlawful, infringing, or malicious content; interfere with other users; build a competing service using our Confidential Information; or register multiple accounts to evade limits.

Sensitive data. Unless you enter a separate written agreement with SILO, you may not use the Storage Services to store regulated data requiring specialized compliance (such as payment card data subject to PCI DSS, protected health information, or other categories requiring heightened safeguards under applicable law) without appropriate controls and authorization.

SILO may suspend or terminate access if you violate this Agreement or create security or legal risk.

3. Payment

Fees for the Storage Services are as published on our pricing pages or notified through the Services. Fees are exclusive of applicable taxes, including GST or other Indian taxes, which you are responsible for paying where applicable.

You authorize us to charge your designated payment method. If payment fails, we may suspend access. Late payments may incur interest at the maximum rate permitted under Indian law plus reasonable collection costs.

Promotional credits, free tiers, or trial offers are subject to additional terms, may be modified or withdrawn at any time, and have no cash value.

4. Storage Materials

You grant SILO a limited license to host, transmit, encrypt, shard, repair, and otherwise process Storage Materials solely to provide the Storage Services according to your instructions.

You are solely responsible for: (a) backing up Storage Materials; (b) configuring encryption and access controls; (c) ensuring your use complies with applicable law, including Indian data protection requirements; and (d) obtaining necessary consents from third parties whose data you store.

SILO may remove Storage Materials that violate this Agreement or applicable law.

5. Term and Termination

This Agreement begins when you first use the Storage Services and continues until terminated. Either party may terminate for material breach if the breach is not cured within a reasonable period after notice, or as otherwise stated herein.

Upon termination, your right to use the Storage Services ends. You must export or delete Storage Materials according to our published account closure process. SILO may delete Storage Materials after termination. We are not obligated to retain Storage Materials indefinitely.

6. Support and Service Levels

SILO provides support through [email protected], our documentation, and community channels during published support hours (Indian Standard Time on Business Days).

We use commercially reasonable efforts to maintain availability of the Storage Services. Scheduled maintenance will be announced when practicable. Service credits, if any, will be described in our SLA documentation. Beta, preview, or experimental features are excluded from standard SLAs.

7. Feedback and Derived Data

If you provide feedback or suggestions, you grant SILO a perpetual, royalty-free license to use them without obligation to you. SILO may use aggregated, de-identified operational data to improve the Services.

8. Indemnification

You will defend, indemnify, and hold harmless SILO and its officers, directors, employees, and agents from claims arising out of your Storage Materials, your use of the Services, or your breach of this Agreement, to the fullest extent permitted by law.

9. Disclaimers

THE STORAGE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, SILO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SILO DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT STORAGE MATERIALS WILL BE RETRIEVABLE AT ALL TIMES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, SILO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.

SILO'S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) INR 4,000 OR (B) THE FEES PAID BY YOU TO SILO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

11. Export and Sanctions Compliance

You represent that you are not prohibited from receiving services under applicable export control, sanctions, or trade laws. You will not use the Services in violation of applicable Indian or international restrictions.

12. Governing Law and Disputes

This Agreement is governed by the laws of India. Subject to mandatory consumer protections, courts in Bengaluru, Karnataka shall have exclusive jurisdiction over disputes that are not resolved through the process below.

Before initiating formal proceedings, you agree to contact [email protected] with a brief description of the dispute and attempt good-faith resolution for at least thirty (30) days. Unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat in Bengaluru, Karnataka, in English, before a sole arbitrator mutually appointed or appointed in accordance with the Act.

Either party may seek interim or injunctive relief in competent courts to protect intellectual property or confidential information.